Senior Manager, Field Operations, Americas, Experiences & Services

Summary: ? You need 12+ years in global field operations, leadership in high-growth settings, consumer-centric expertise, strong market knowledge in the Americas, and exceptional cross-functional relationship skills. ? You will lead a team, cultivate host communities, develop market strategies, oversee performance, drive collaboration across functions, and direct innovations for localized experiences. Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Supply Experiences team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world. The Difference You Will Make As the Senior Manager of Field Operations for the Americas, you will lead a team of Market Leaders across multiple regions, overseeing the end-to-end strategy for supply acquisition, host quality, account management, and listing optimization. You will ensure alignment with Airbnb's overarching business goals, driving results across diverse markets while fostering a collaborative and high-performance environment. Your leadership will be pivotal in navigating regional complexities, setting priorities, and guiding your team in adapting to market trends and shifts. A Typical Day ? Build, lead and mentor a team of Market Managers across the US, Mexico and Brazil, driving operational excellence and accountability. ? Curate a world-class community of hosts that share their passion with our customers. ? Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies. ? Ensure the alignment of local initiatives with broader business goals and performance metrics. ? Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership. ? Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations. ? Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences. Your Expertise ? 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments. ? Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth. ? Meaningful experience leading a consumer-oriented and customer-centric business or brand ? Consumer-centric mindset and evidence of delivering world class product/service. ? Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management. ? Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards. ? Expertise in market-level growth strategies, supply acquisition, and performance optimization. ? A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation. ? Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success. ? Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives. ? Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth. ? Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges. ? Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you?re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $192,000?$240,000 USD Requirements: ? 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments. ? Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth. ? Meaningful experience leading a consumer-oriented and customer-centric business or brand ? Consumer-centric mindset and evidence of delivering world class product/service. ? Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management. ? Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards. ? Expertise in market-level growth strategies, supply acquisition, and performance optimization. ? A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation. ? Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success. ? Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives. ? Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth. ? Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges. ? Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes. Responsibilities: ? Build, lead and mentor a team of Market Managers across the US, Mexico and Brazil, driving operational excellence and accountability. ? Curate a world-class community of hosts that share their passion with our customers. ? Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies. ? Ensure the alignment of local initiatives with broader business goals and performance metrics. ? Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership. ? Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations. ? Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences.