Join the Selective Insurance Team as a Claims Technical Specialist - Flood Insurance Claims Resolution (Remote)
Unlock a world of opportunities with Selective Insurance, a leading mid-sized U.S. domestic property and casualty insurance company! We are currently seeking a highly skilled and motivated Claims Technical Specialist - Flood to join our team remotely. As a Claims Technical Specialist, you will play a critical role in investigating, negotiating, and concluding complex flood insurance claims. Enjoy the freedom and flexibility of working from home and be part of a dynamic team that values diversity, equity, and inclusion.
About Selective Insurance
At Selective Insurance, we don't just insure uniquely - we employ uniqueness. With a history of strong, consistent financial performance spanning nearly 100 years, we have established ourselves as a leading insurance group and an employer of choice. Our company culture empowers employees to "Be Uniquely You" by embracing their true selves and contributing their diverse talents, experiences, and perspectives to our shared success. We are committed to serving our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Awards and Recognition
Selective Insurance has received numerous awards and honors, including:
- Listed in Forbes Best Midsize Employers in 2024
- Certified as a Great Place to Work in 2024 for the fifth consecutive year
Overview
As a Claims Technical Specialist - Flood, you will be responsible for investigating, negotiating, and concluding complex and challenging flood insurance claims. You will ensure that claims are processed within company policies, procedures, and individual prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Key Responsibilities
The following responsibilities are essential to this role:
- Claims Investigation: Investigate flood insurance claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information.
- Claims Analysis: Analyze information to evaluate assigned claims and determine the extent of loss, taking into consideration FEMA regulations. Assign experts to cases when necessary.
- Customer Communication: Process elevated/complex calls and correspondence from insureds, claimants, and agents regarding questions or problems associated with claims. Interact with underwriters, customer service representatives, and agents on claim resolution.
- Claims Settlement: Evaluate, examine, and settle flood claims within delegated authority. Work with the Compliance Manager on litigation files and FEMA audits and appeals, which can include field re-inspections post-claim review.
- Flood System Updates: Update the Flood System on a continual basis to accurately reflect the status of each assigned file and ensure that adjusters are meeting FEMA requirements with a focus on regular reserve updates.
- Expense Management: Receive, review, and approve expert and legal expenses incurred to investigate, process, and handle a claim.
- Check Requisitions: Prepare check requisitions for all loss and expense payments.
- Salvage and Subrogation: Explore salvage and subrogation potential on all claims. Prepare for and participate in claims review and FEMA audits.
- Claims Closure: Close claims by issuing checks or denials and securing appropriate releases.
- Travel Requirements: Must be able to drive an automobile to travel within the territory. Car travel represents approximately 0-30% of the employee's time and a valid driver's license.
Essential Qualifications
The following qualifications are essential for this role:
- Flood Claims Experience: 7-10 years of flood claims experience.
- Claims Handling: Ability to handle all claims types, including RCBAP, GP, and Dwelling policies.
- Driver's License: Valid state-issued driver's license in good standing and ability to drive an automobile.
- Education: College degree preferred.
Skills and Competencies
To succeed in this role, you will need:
- Excellent Communication: Strong verbal and written communication skills.
- Analytical Skills: Ability to analyze complex information and make sound judgments.
- Attention to Detail: High level of accuracy and attention to detail.
- Time Management: Ability to prioritize tasks and manage time effectively.
- Technical Skills: Proficiency in claims handling software and Microsoft Office.
Career Growth Opportunities and Learning Benefits
At Selective Insurance, we are committed to the growth and development of our employees. We offer:
- Comprehensive Training: Training and development programs to enhance your skills and knowledge.
- Career Advancement: Opportunities for career advancement and professional growth.
- Mentorship: Mentorship programs to support your career goals.
Work Environment and Company Culture
At Selective Insurance, we strive to create a work environment that is:
- Inclusive: We value diversity, equity, and inclusion.
- Collaborative: We foster a culture of teamwork and collaboration.
- Flexible: We offer flexible work arrangements, including remote work options.
Compensation, Perks, and Benefits
We offer a comprehensive total rewards package, including:
- Competitive Salary: A competitive base salary, commensurate with experience.
- Incentive Plan: Eligibility for an incentive plan at all levels.
- Benefits: Comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans.
- Pay Range: USD $82,000.00 - USD $130,000.00 per year, depending on geographic location, education, qualifications, experience, skills, performance, and business needs.
Conclusion
If you are a motivated and skilled Claims Technical Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Claims Technical Specialist - Flood Insurance Claims Resolution (Remote) at Selective Insurance, you will play a critical role in resolving complex flood insurance claims and be part of a dynamic team that values diversity, equity, and inclusion. Apply now and take the first step towards a rewarding career with Selective Insurance!
Apply Now