Student Services Advisor
About the position Responsibilities • Advise students on academic issues, including program and course offerings, and assist with decision-making. • Answer student questions and resolve basic issues related to bookstore validation and eBook use. • Complete and maintain student scheduling and course revisions per University standards. • Provide guidance to students on scheduling changes and process those changes in the system. • Collaborate with faculty/staff/administration to assist students experiencing personal or academic concerns. • Communicate to students regarding semester/term start preparation. • Conduct welcome calls to new incoming students to discuss schedules and potential obstacles. • Enter updates into University platforms on all engagement and communication with students. • Prepare materials for and conduct new student orientations on accessing University platforms and resources. • Negotiate with inter- and intra-department personnel to resolve student issues. • Take on additional administrative duties as needed to support the campus. Requirements • Bachelor's Degree in a relevant field; Master's degree in higher education, counseling, or related field preferred. • Multiple years of relevant student support experience. • Proven experience providing exceptional customer service in an education or service-oriented environment. • Proficiency in advising, course selection, and academic planning. • Excellent verbal and written communication skills. • Strong problem-solving skills to assist students in resolving challenges. Nice-to-haves • Experience in advising, counseling, or student support related roles preferred. Benefits • 401K Plan • Health Insurance • Education assistance programs • Flexible work schedule options • Paid time off policies