[Remote] Clinical Coordinator- RN

Note: The job is a remote job and is open to candidates in USA. Midi Health is the leading virtual care platform focused exclusively on women’s midlife health. As a Clinical Coordinator (CC), you will support efficient clinical workflows while handling direct RN duties, onboarding, training, and quality assurance to ensure high standards of patient care and operational efficiency. Responsibilities • Work RN inbox tasks and resolve patient clinical questions per scope and protocols • Provide real-time clinical guidance for escalations and edge cases • Reallocate RN coverage to balance inbox volume across queues • Own onboarding for new RNs (accounts, access, modules, shadowing, sign-offs) • Support MA and RN onboarding with standardized competency check-offs • Conduct 90-day MA performance reviews and coaching plans • Maintain onboarding toolkit (checklists, SOPs, job aids) with CM and LMAs • Meet daily with Lead MAs to review inbox SLAs, tasks, volume, and staffing • Partner with Lead MAs to ensure task queues (provider comms, labs, RX, prior auths, Zendesk) are properly supported • Approve time and complete administrative tasks in Rippling • Audit documentation and adherence to workflows; coach RN and MA teams • Identify recurring workflow defects and collaborate with CM on SOP updates • Track and socialize key team metrics (SLA, rework, onboarding checkpoint rates) • Serve as first-line clinical escalation for Lead MAs • Communicate with providers, schedulers, and support teams to resolve handoffs • Contribute to monthly performance and enablement dashboards Skills • Active, unrestricted RN license (compact required; CA highly preferred) • 3+ years of hands-on RN experience (telehealth or ambulatory strongly preferred) • Proven ability to train and mentor peers in fast-paced clinical environments • Comfort with digital platforms (Athena, Slack, portal comms, Google Workspace) • Strong organizational judgment, follow-through, and compliance mindset • Maintain active RN licensure and complete all mandatory trainings • Follow all Midi policies and uphold HIPAA/PHI standards • Participate in incident reporting and periodic competency assessments • Experience working in virtual care with task-based Medical Assistant teams • Background in QA/audits, workflow mapping, or SOP development • Familiarity with Zendesk, CoverMyMeds, or cross-queue workflows Company Overview • Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions. It was founded in 2021, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is https://www.joinmidi.com.