Job Description:
• Be a member of the overall implementation project team.
• Drives process definition, re-engineering, improvement, and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement.
• Identifying areas of business process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
• Communicating with your team and client business process and requirements, ensuring that proposed solutions meet client expectations.
• Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
• Serve as a liaison between client and technical implementation team.
• Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Requirements:
• ServiceNow Certified Implementation Specialist- ITSM.
• Certified ServiceNow Administrator (CSA)
• ServiceNow Certified Developer is preferred but not required.
• Another CIS is preferred but not required.
• (2) ServiceNow Micro Certifications is preferred but not required.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during Managed Service contract term.
• Knowledge and experience in Agile methodology, including creation of user stories.
• Understanding of JavaScript and HTML
• Must be a US Citizen
• Ability to wear multiple hats for an implementation.
• Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
Benefits:
• Remote FTE work
• Healthcare Benefits/401K Plan
• Working for a passionate ServiceNow Specialist Partner