[Remote] Select Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of their physical operations. They are seeking a Select Implementation Consultant to manage the deployment of IoT solutions for enterprise customers, ensuring successful adoption and relationship management throughout the customer lifecycle. Responsibilities • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment • Create launch plans and a roadmap to increase product usage • Track implementation progress, participation, product adoption, and account health • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers • Serve as a mentor to the wider Customer Success and Support teams • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Skills • 6+ years of experience in a senior Customer Success, account management, or strategic consulting role • Enterprise SaaS experience preferred • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence • Experience supporting or working with technical products • Solutions-oriented with strong problem solving skills • Excellent consultative skills with experience in end to end system implementations • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor's degree from a 4-year institution • Strong bias for action, the ability to think big, with insistence on high standards • Experience serving and supporting large-scale business solutions at Fortune 500 companies Benefits • Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans Company Overview • Samsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.