Note: The job is a remote job and is open to candidates in USA. Ria Health is a leading national telehealth provider specializing in alcohol use disorder treatment. They are seeking an IT Support Specialist to provide technical support for their remote workforce, focusing on onboarding, offboarding, and troubleshooting technical issues.
Responsibilities
- Serve as the primary point of contact for employee IT support via chat, email, and video
- Troubleshoot and resolve basic to intermediate technical issues (hardware, software, access)
- Support employee onboarding and offboarding, including:
- Device setup and shipment (laptops, peripherals)
- Account creation and deactivation
- Access provisioning and removal
- Asset tracking
- Assist with management of tools such as Google Workspace, Zoom, and other SaaS platforms
- Perform password resets, access updates, and general user support
- Maintain and update IT documentation and processes
- Track and respond to support tickets in a timely manner
- Escalate more complex technical issues to external vendors or senior resources as needed
- Assist with basic device management (MDM tools, updates, troubleshooting)
- Support routine audits by ensuring systems and access lists are up to date
- Help maintain inventory of company equipment
Skills
- 1–3+ years of experience in IT support, help desk, or similar role
- Strong customer service mindset and communication skills
- Basic experience with: Google Workspace or similar
- MacOS and/or Windows environments
- SaaS applications (Zoom, Slack, etc.)
- Ability to troubleshoot common technical issues independently
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced, remote environment
- Willingness to learn and grow within an IT function
- Experience with MDM tools (Jamf, Airwatch, etc.)
- Experience with SSO tools (Okta or similar)
- Exposure to ticketing systems
Benefits
- Competitive compensation packages
- Comprehensive medical, dental, and vision insurance
- Paid time off (PTO) that supports work–life balance
- Remote and hybrid work options based on role and business needs
- Ongoing telehealth training, development, and learning opportunities
Company Overview
- Ria Health is an online platform providing telehealth services for alcohol use disorder. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.riahealth.com.