Note: The job is a remote job and is open to candidates in USA. Klaviyo is a company that empowers creators to own their destiny through accessible and actionable first-party data. They are seeking an Inbound Growth Specialist to manage high volumes of inbound demo requests and free accounts, ensuring a seamless customer experience from initial contact to purchase.
Responsibilities
- Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels
- Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities
- Do targeted business discovery to understand goals, urgency, and fit
- Qualify in or out efficiently, so you know where to double‑down and where to quickly move on
- Own and work a high‑velocity pipeline, using strong prioritization and time management to maximize new logo acquisition
- Drive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experience
- Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics
- Navigate a high volume of incoming product and sales related inquiries via phone and email
- Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
- Conduct consultative qualification of prospects, and provide demonstrations of the platform
- Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
- Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints
- Demonstrate substantive knowledge of e-commerce, SMS and email marketing
- Perform other related duties as assigned
Skills
- Have previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.)
- Have a BA/BS or equivalent
- Excited, motivated, and inspired by exceeding goals and continuously learning
- Thoughtful, engaging, energetic, and a self-initiator
- Experience or the ability to operate in a fast-paced, high-volume environment
- Detail-oriented with strong time management and prioritization skills
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions
- 6 months+ experience in business development is a plus, but not required
- Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus
Benefits
- Participation in the company’s annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company Overview
- Klaviyo is an automation and email platform designed to help grow businesses. It was founded in 2012, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.klaviyo.com.
Company H1B Sponsorship
- Klaviyo has a track record of offering H1B sponsorships, with 9 in 2026, 47 in 2025, 29 in 2024, 24 in 2023, 27 in 2022, 21 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.