Note: The job is a remote job and is open to candidates in USA. Broadridge is a leader in the financial technology industry, and they are seeking a remote, contract Client Support Representative to join their dynamic team. This role involves maintaining effective communication with subscribers, conducting training calls on digital tools, and promoting Broadridge services and products.
Responsibilities
- Inbound calls – High call volume (50-100 calls per day)
- Outbound calls – Product support and customer education
- Log call notes in Salesforce
- Create JIRA tickets
- Maintain client relationships focused on customer satisfaction and retention
- Educate clients on product and program enhancements
- Maintain and track communication with clients
- Facilitate information flow to all relevant parties
- Flexibility in work schedule is a necessity
- Complete additional projects as assigned
- Ongoing product support
- Editor/tool knowledge base and support
- Guide customers through Corporate Client Intranets, policies and procedures
- Researching previous and current account activity to resolve issues or answer questions
- Entering issues for Development to further investigate
- Close case and follow up with customer on resolution
Skills
- Strong customer service experience
- Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
- Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
- Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
- Bachelor's Degree or equivalent education is preferred
- Digital Marketing experience is a plus
Benefits
- Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
- Other legally required benefits, as applicable
Company Overview
Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers. It was founded in 1962, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.broadridge.com.Company H1B Sponsorship
Broadridge has a track record of offering H1B sponsorships, with 109 in 2025, 124 in 2024, 83 in 2023, 141 in 2022, 100 in 2021, 73 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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