Note: The job is a remote job and is open to candidates in USA. FirstClose delivers a next-generation home equity lending experience through a unified Conversion Engine. The Associate Product Manager (POS) will support product development, delivery, and adoption across various workflows to ensure a seamless application journey for lenders, borrowers, and loan officers.
Responsibilities
• Translate borrower, loan officer, processor, and lender needs into clear requirements and user stories.
• Support UX, PM, and BA teams with workflow modeling for: DLAI (digital application flow), Borrower Portal (conditions, tasks, disclosures), Lender Portal (pipeline, pre-approval workflows), Eligibility/CLTV logic, Admin Console configuration (rules, routing, personalization).
• Assist with requirement grooming for POS: dynamic conditions, pre-approval, document mapping, program eligibility.
• Maintain the POS backlog, ensuring priorities are aligned with rollout, customer commitments, and strategy.
• Participate in design reviews and ensure technical feasibility and clarity for engineering.
• Coordinate and run User Acceptance Testing (UAT) for POS features across internal Ops, Implementation, and lenders.
• Document release notes and user guides for PMO, Ops, Sales Engineering, and Customer Success.
• Support validation of POS integrations, document mapping, and lender-specific configurations.
• Assist with Product Delivery Rollouts.
• Track dependencies, communicate rollout risks early, and ensure alignment across Product Ops, Engineering, and Customer Success.
• Triage and reproduce issues related to borrower workflows, lender workflows, eligibility logic, or admin-rule misconfigurations.
• Document defects with clarity for engineering and track through resolution.
• Serve as a POS subject matter resource for Support, Ops, and Implementation teams.
• Analyze ticket trends and work with the Product Manager to identify usability or workflow improvements.
Skills
• 1–3 years in SaaS product work, business analysis, product ownership, fintech, lending, or workflow-heavy software.
• Strong analytical skills with ability to map borrower, loan officer, and processor workflows end-to-end.
• Understanding of eligibility/CLTV logic, rule engines, or workflow automation tools.
• Basic familiarity with APIs, structured data, and configuration-driven platforms.
• Excellent communication and documentation skills; ability to translate complexity into clarity.
• Experience with digital loan applications, borrower portals, LOS integrations, or lending workflows.
• Proficiency with Jira for backlog grooming and cross-team workflow management.
• Exposure to Agile software development practices.
• Experience working with Sales Engineering or Customer Success on enablement and adoption.
• Familiarity with HELOC, HEL, or consumer lending processes.
Company Overview
• FirstClose is a provider of best-in-class property & borrower data intelligence and settlement services nationwide. It was founded in 2000, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://firstclose.com/.
Company H1B Sponsorship
• FirstClose has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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