Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to enhance customer conversations through AI, aiming to unlock the potential of contact centers. The Associate Conversational AI Designer will design high-quality AI conversation models and work collaboratively with various teams to create conversational experiences for virtual agents.
Responsibilities
- Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
- Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite
- Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
- Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
- Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards
- Design and develop virtual agent solutions using Google's Dialogflow CX
Skills
- Strong communication skills (verbal and written)
- Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
- General knowledge of Conversational AI and natural language processing models
- Background in Linguistics preferred
- Experience working with Python is a plus
- Experience working with Dialogflow CX or another bot design platform is a plus
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: Flexible
Company Overview
- Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.
Company H1B Sponsorship
- Cresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.