Note: The job is a remote job and is open to candidates in USA. CivicPlus is dedicated to innovation and collaboration in serving local governments. The AI & Automation Administrator is responsible for managing AI tools and governance processes, designing and maintaining automations to enhance operational efficiency across the organization.
Responsibilities
- Serve as the primary intake point for all AI requests across the organization
- Conduct initial consultations (Quick Consults) to help requesters scope and refine their AI needs
- Triage incoming requests, assign appropriate tiers, and manage ticket workflow through completion
- Build and configure custom GPTs, agents, and AI integrations per approved specifications
- Execute permission grants (including Microsoft Graph/SharePoint) using established processes
- Provide first-line support for AI tools, troubleshooting routine issues and answering user questions
- Maintain the AI Usage Tracking Sheet, Approved GPT Patterns Library, and related documentation
- Prepare request summaries and technical assessments for AI Governance Committee review
- Research and evaluate new AI tools and vendors; gather information for procurement decisions
- Conduct 30-day follow-up surveys to assess GPT effectiveness and identify Pattern Library candidates
- Manage GPT lifecycle activities including annual attestations, ownership transfers, and decommissioning
- Track and report implementation hours for capacity planning and ROI analysis
- Escalate Tier 2+ requests and complex technical issues to AI Technical Lead
- Design, build, and maintain automated workflows using Salesforce Flow, Power Automate, n8n, Python, PowerShell, and similar tools
- Implement reliable, auditable automations to reduce manual effort and increase data accuracy
- Troubleshoot and optimize existing automations to ensure ongoing performance and scalability
- Identify opportunities to combine AI capabilities with traditional automation for enhanced solutions
- Build and maintain integrations between business systems (through APIs and middleware tools)
- Support AI tool integrations with enterprise systems (SharePoint, Microsoft 365, etc.)
- Ensure data flows securely and accurately across systems, supporting end-to-end business processes
- Collaborate with data engineers to design and enhance ETL processes and pipelines where needed
- Develop, test, and deploy automation and AI solutions following established best practices and change management controls
- Maintain thorough documentation of workflows, integrations, GPT configurations, and scripts to support long-term maintainability
- Create and maintain user guides, quick start documentation, and training materials for AI tools
- Support audits, compliance reviews, and system performance evaluations by maintaining transparency in system design
- Stay current on emerging AI tools, automation platforms, APIs, and integration frameworks to bring innovative ideas to the team
Skills
- Serve as the primary intake point for all AI requests across the organization
- Conduct initial consultations (Quick Consults) to help requesters scope and refine their AI needs
- Triage incoming requests, assign appropriate tiers, and manage ticket workflow through completion
- Build and configure custom GPTs, agents, and AI integrations per approved specifications
- Execute permission grants (including Microsoft Graph/SharePoint) using established processes
- Provide first-line support for AI tools, troubleshooting routine issues and answering user questions
- Maintain the AI Usage Tracking Sheet, Approved GPT Patterns Library, and related documentation
- Prepare request summaries and technical assessments for AI Governance Committee review
- Research and evaluate new AI tools and vendors; gather information for procurement decisions
- Conduct 30-day follow-up surveys to assess GPT effectiveness and identify Pattern Library candidates
- Manage GPT lifecycle activities including annual attestations, ownership transfers, and decommissioning
- Track and report implementation hours for capacity planning and ROI analysis
- Escalate Tier 2+ requests and complex technical issues to AI Technical Lead
- Design, build, and maintain automated workflows using Salesforce Flow, Power Automate, n8n, Python, PowerShell, and similar tools
- Implement reliable, auditable automations to reduce manual effort and increase data accuracy
- Troubleshoot and optimize existing automations to ensure ongoing performance and scalability
- Identify opportunities to combine AI capabilities with traditional automation for enhanced solutions
- Build and maintain integrations between business systems (through APIs and middleware tools)
- Support AI tool integrations with enterprise systems (SharePoint, Microsoft 365, etc.)
- Ensure data flows securely and accurately across systems, supporting end-to-end business processes
- Collaborate with data engineers to design and enhance ETL processes and pipelines where needed
- Develop, test, and deploy automation and AI solutions following established best practices and change management controls
- Maintain thorough documentation of workflows, integrations, GPT configurations, and scripts to support long-term maintainability
- Create and maintain user guides, quick start documentation, and training materials for AI tools
- Support audits, compliance reviews, and system performance evaluations by maintaining transparency in system design
- Stay current on emerging AI tools, automation platforms, APIs, and integration frameworks to bring innovative ideas to the team
- 1–3 years of experience in systems automation, integration engineering, IT administration, or a similar technical role
- Strong experience designing and maintaining automations in systems such as Salesforce Flow, Power Automate, Zapier, or similar platforms
- Proficiency in scripting languages (e.g., Python, PowerShell, JavaScript) for custom automation and API integration
- Familiarity with large language models and AI tools (ChatGPT, Claude, Copilot, or similar)
- Experience with Microsoft 365 administration, including SharePoint and Microsoft Graph API concepts
- Familiarity with ticketing systems and IT service management workflows
- Excellent problem-solving and debugging skills, with attention to accuracy and scalability
- Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
- Ability to manage multiple concurrent requests and prioritize based on business impact
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
- And more.
Company Overview
- CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams. It was founded in 1998, and is headquartered in Manhattan, Kansas, USA, with a workforce of 501-1000 employees. Its website is http://www.civicplus.com.