Program Analyst, CS Workforce Management

Job Description: • Collect, validate and analyze complex workforce data from multiple internal and external sources • Use sophisticated analytical techniques to identify trends, root causes, and actionable insights that support business decisions • Develop, update, and distribute recurring reports and dashboards on key workforce management metrics (e.g., staffing levels, forecast accuracy, schedule adherence, attrition, productivity) • Monitor key workforce metrics, investigating any unusual patterns, and following up to gather relevant context, ensuring timely identification and resolution of potential issues • Serve as a subject matter resource for workforce analytics within the team • Assist the Program Manager in managing and tracking projects, and providing status updates • Facilitate change management efforts related to workforce initiatives • Support the implementation of new tools, processes, or methodologies within the workforce management function • Prepare clear, visually engaging presentations and reports for internal stakeholders and leadership • Translate complex analytical findings into actionable business insights and recommendations • Work closely with Operations, Finance, and other cross-functional teams to gather data, support initiatives, and ensure alignment on workforce management objectives • Identify opportunities to streamline and optimize existing workforce management processes Requirements: • Bachelor’s degree in Business, Mathematics, Statistics, Economics, Operations Research, or a related field (or equivalent experience) • 1–3 years of experience in data analysis, business analysis, workforce management, operations, or a related field • Experience with data analysis tools and techniques (e.g., advanced Excel, SQL, or similar) • Experience with data visualization tools (e.g., Tableau, Power BI, or similar) is highly desirable • Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint • Proficiency with productivity, collaboration, and project management tools (eg., Asana, Airtable or similar) • Strong analytical and critical thinking skills, with a keen attention to detail • Excellent organizational and time management skills; able to manage multiple projects and deadlines • Clear, concise written and verbal communication skills • Ability to synthesize data and present findings to various audiences. • Collaborative team player with a proactive approach to problem-solving Benefits: • Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Flexible time off for full-time salaried employees