Description
Primary Purpose:
Provides internal support services for the maintenance and administration of the Houston office. Is the primary interface between property management and external vendors (e.g., general contractors, designers, service providers) and Tallgrass, accomplished by supervising, planning, organizing, evaluating the work of facilities vendors engaged in providing varied facilities services to the office. Provides support and consultative services to Tallgrass field offices on an ad hoc, as needed basis.
Responsibilities
Essential duties and responsibilities:
• Oversee day-to-day facility operations, maintenance, moves/adds/changes, and site safety programs.
• Implement and monitor site policies, procedures, and maintenance programs to ensure compliance with corporate standards.
• Coordinate with Security, IT, and AV to deliver site services and provide AV support as needed.
• Manage relationships and communication with contractors and vendors; resolve contract, budget, project, and schedule issues.
• Partner with Procurement to source, negotiate, and manage vendor services in accordance with corporate Risk & Procurement policies.
• Assist in identifying space needs, participate in lease negotiations, and support space design and build-outs.
• Lead and coordinate site projects and events from planning through completion.
• Plan and execute capital projects including infrastructure upgrades, equipment replacement, and space modifications.
• Oversee mailroom and front desk operations, including management of 3rd‑party couriers, packages, print production, interdepartmental and overnight mail.
• Supervise mailroom activities (sorting, preparing, processing, metering, pickup/delivery) and maintain inventories of mailroom/front desk supplies.
• Supervise reception: Oversee reception desk activities including company switchboard, parking permit system, building access card creation, conference room scheduling, and new hire/separation processes.
• Responsible to assign and prioritize work tickets and daily responsibilities via the help desk for the facilities administrative group; meeting with staff to review work requirements and assignments.
• Develop and maintain department operating and capital project budgets; plan budgetary strategies and track variable operating expenses (maintenance, repairs, supplies).
• Monitor budgets throughout the year, control expenses, identify variances, and report/resolve issues.
• Evaluate, document, and improve operational processes; develop procedures and productivity tracking methods.
• Maintain department information management systems and perform periodic reviews to ensure continuous improvement.
• Serve as backup facility manager for the Lakewood facility and as a backup resource for lease administration and lease management activities.
• Provide operational and project support to other corporate offices (e.g., Leawood, Dallas) and remote field sites; respond to requests and advance initiatives that fall under the Director of Facilities’ responsibilities.
• Develop and maintain positive working relationships with internal and external customers; address customer service concerns professionally.
• Communicate clearly and concisely (verbal and written) and collaborate effectively across teams.
• Collaborate with a wide variety of stakeholders with tact, courtesy, and professionalism.
• Maintain dependable attendance, a consistently high level of performance, and a strong regard for personal and workplace safety.
• Identify anomalies and variances to budget and maintain effective results.
• Perform other daily, periodic, or special project duties as assigned.
• May be required to work non-traditional hours as needed.
Qualifications
Education:
Bachelor’s degree from an accredited institution in Management, Finance, Natural Sciences or a related discipline.
Experience/Specific Knowledge:
• Minimum two (2) years construction project management experience.
• Minimum five (5) years facilities leadership experience.
• Solid knowledge of financial terms and principles.
• Intermediate proficiency with Microsoft applications (including but not limited to Word, Excel, Outlook and PowerPoint) for the purpose of word processing, spreadsheets and information retrieval.
• Strong reading, listening and analytical skills and logical thought processes, with the ability to identify and resolve complex issues/problems.
• Ability to successfully organize and perform multiple tasks simultaneously, frequently under strict deadlines.
• Ability to analyze events at the transaction level and apply sound and consistent resolutions to such events.
• Ability to write routine reports and correspondence.
• Ability to actively and positively contribute to facilities team strategies.
Certifications, Licenses & Registrations:
• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers.
Competencies, Skills & Abilities:
• Analytical, organizational, supervisory, reasoning, problem solving and conflict resolutions skills.
• Ability to successfully perform the required and expected duties with minimal direct supervision, organizes and prioritizes daily work, and consistently takes initiative.
• Utilize strategic approach for planning and problem solving, with a “continuous improvement” mindset.
• Ability to extract and analyze financial data and develop strategy for fiscal planning.
• Ability to mentor and lead personnel with tasks and organizational goals and objectives.
• Strong customer service qualities including positive attitude, sense of urgency and “can-do” disposition.
• Ability to quickly change direction in a fast-paced environment while effectively communicating within the organization.
• Work cooperatively and effectively with others and maintain confidentiality when appropriate.
• Deal with a wide variety of people with tact, courtesy, and professionalism.
• Must be able to perform all essential and marginal functions of the job.
• Ability to work with a team, take direction from management, focus attention on details, follow work rules and adhere to established work schedules.
• Ability to successfully perform multiple tasks with strict deadlines.
• Ability to organize and prioritize daily work.
• Job level commensurate with experience and skill sets; position will be filled depending on qualifications, experience and skill sets of the successful candidate.
Physical Demands:
All of the physical requirements listed below are those that may be necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting; standing; walking or moving throughout facility; driving; talking; seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting up to 40 lbs.
• Minimal safety hazards; general office working conditions.
• Must be able to sit for prolonged periods of time.
Working Conditions:
• Required to carry a mobile phone and be available to respond during working and non-working hours.
• Occasional overnight travel and weekend travel may be required.
• May be required to work nights and weekends, or non-traditional work hours as needed.
• Successful candidate will be required to clear a drug screen and a complete background check, including credit report, after an offer has been extended and prior to being employed.
Supervisory Responsibility:
• Yes
PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, COMPETENCIES, SKILLS, & ABILITIES:
Above the minimum requirements; not required but advantageous in this position:
• Bachelor’s degree in business management
• Progressively responsible administrative supervisory responsibilities, specific to property management or facilities management field is highly desirable.
• Ongoing education in a related field such as IFMA and/or BOMA will be considered.