At arenaflex, we're dedicated to providing top-notch indoor heating and air conditioning solutions to our valued customers. With a rich history dating back to 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
We're now seeking an experienced and motivated Remote Customer Service Representative/Dispatcher to join our team. This role offers the perfect blend of flexibility and challenge, allowing you to work from the comfort of your own home while driving success in our fast-paced and dynamic environment.
**Job Role:**
As a Remote Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accuracy and attention to detail
* Making daily outbound phone calls to ensure seamless communication with our customers
* Routing technicians based on location to ensure timely and efficient service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with our Residential Department to provide exceptional customer service and support
**Schedule:**
* Wednesday: In-person attendance at our Chantilly office from 8:00 AM to 5:00 PM, with a one-hour lunch break
* Monday to Friday: Remote work from home from 8:00 AM to 5:00 PM, with a one-hour lunch break (excluding Wednesday)
**Qualifications:**
To succeed in this role, you'll need:
* Previous call center experience, with a minimum of one year in a similar position
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills, with the ability to handle high call volumes
* Strong problem-solving skills and the ability to work independently, as well as within a team environment
* Familiarity with major cities and locations in Northern Virginia
* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
**Remote Work Requirements:**
To ensure a seamless remote work experience, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**Benefits and Culture:**
At arenaflex, we're committed to providing a comprehensive benefits package and a positive work environment that supports your growth and well-being. Some of the benefits you can expect include:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with matching contributions
* Seven paid holidays per year
* Paid vacation and personal days
* Continued education and training opportunities, including periodic classes
**Why Join arenaflex?**
We're not just looking for someone to fill a role – we're looking for a team member who shares our values and is passionate about delivering exceptional customer service. If you're a motivated and results-driven individual who is eager to learn and grow, we encourage you to apply.
**How to Apply:**
If you're ready to take the next step in your career and join our dynamic team, please submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.
Don't miss this opportunity to join arenaflex and start your journey towards a rewarding and challenging career in the HVAC and Plumbing industry. Apply now and take the first step towards a brighter future!