Join blithequark as a Remote Part Time Customer Service Specialist and be part of a dynamic team delivering exceptional patient care.
Are you passionate about providing top-notch customer service in the healthcare industry? Do you have recent experience in customer service or healthcare? blithequark is seeking a highly skilled and dedicated Part Time Remote Customer Service Specialist to join our team. As a key member of our Access Center, you will be the initial point of contact for patients, healthcare facilities, physicians, and clinical staff, ensuring seamless coordination of patient care.
About blithequark
blithequark is a multi-specialty physician-led organization that is part of a larger healthcare network. With over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region, blithequark has been providing extraordinary care in over 145 locations across the greater St. Louis, mid-Missouri, and southern Illinois areas since 1994. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.
Role Purpose and Responsibilities
The Customer Service Representative (Access Center) plays a vital role in answering a high volume of inbound calls for assigned blithequark practices. As a liaison between patients, healthcare facilities, physicians, and clinical staff, you will facilitate patient healthcare needs while maintaining accurate data entry in the electronic health record and upholding patient privacy and security as per HIPAA guidelines.
Key responsibilities include:
- Navigating the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accurate data entry.
- Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service.
- Leveraging critical thinking to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues, and consulting/escalating to clinical staff when necessary.
- Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and checking insurance eligibility.
- Maintaining proficiency in insurance basics, MyChart, and appointment instructions, and documenting and sending messages to providers and clinical staff in the electronic health record.
- Achieving targeted performance and customer service standards, including abandoned call rate, average speed of answer, and average transaction time.
Preferred Qualifications and Requirements
To be considered for this role, you must have:
- A High School Diploma or GED.
- 2-5 years of experience in customer service or a related field.
- The ability to type at a minimum speed of 35 wpm with 90% accuracy (typing test required).
- Residence within 1 hour of St. Louis, Missouri.
Preferred qualifications include:
- Recent healthcare or customer service experience.
- Experience working in a fast-paced environment with high volumes of calls.
- Proficiency in electronic health records and customer service software.
Skills and Competencies Required for Success
To excel in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong critical thinking and problem-solving abilities.
- The ability to work in a constant state of alertness and maintain a safe manner, as this is a safety-sensitive position.
- Proficiency in managing multiple tasks and prioritizing calls based on acuity.
- A customer-centric approach with a focus on delivering exceptional patient care.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Part Time Remote Customer Service Specialist, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement within the organization.
- The BJC Institute for Learning and Development, which provides ongoing education and training.
Work Environment and Company Culture Highlights
blithequark offers a dynamic and supportive work environment that prioritizes employee well-being. As a remote part-time employee, you will:
- Work a set schedule of 28 hours per week, with no weekends or holidays.
- Enjoy a flexible work arrangement that allows you to work from home.
- Be part of a team that is dedicated to delivering exceptional patient care and improving the health and well-being of our communities.
Compensation, Perks, and Benefits
At blithequark, we offer a comprehensive benefits package that includes:
- Comprehensive medical, dental, vision, life insurance, and legal services available from the first day of the month after your hire date.
- Disability insurance paid for by blithequark.
- Pension Plan/403(b) Plan funded by blithequark.
- 401(k) plan with blithequark match.
- Tuition Assistance available from the first day.
- Health Care and Dependent Care Flexible Spending Accounts.
- Paid Time Off benefit that combines vacation, sick days, holidays, and personal time.
- Adoption assistance.
Join Our Team
If you are a dedicated and compassionate customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Part Time Remote Customer Service Specialist, you will play a vital role in delivering exceptional patient care and contributing to the success of our organization.
Don't miss this chance to join a dynamic team and make a difference in the healthcare industry. Apply now!
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