At arenaflex, we're passionate about revolutionizing the pet care industry with innovative solutions that prioritize the well-being of our furry friends. As a Part-time Customer Experience Specialist, you'll be at the forefront of our mission, providing top-notch support to our customers and helping us achieve our goal of delivering exceptional pet care. If you're a pet lover with a passion for delivering outstanding customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact on the lives of pets and their owners. Our team is comprised of like-minded individuals who share a common goal: to provide exceptional customer experiences that exceed expectations. With a strong focus on innovation, empathy, and optimism, we're committed to creating a work environment that's both challenging and rewarding.
**Role Purpose**
As a Part-time Customer Experience Specialist, you'll be the first point of contact for our customers, providing timely and effective responses to their inquiries and subscription management requests via email and telephone. Your primary objective will be to assist, delight, and reward our customers, while continually learning and developing knowledge about our treatments and service offerings to better serve them. This is a fast-paced environment that requires a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer experiences.
**Responsibilities**
* Provide first-line response and timely resolution to all inbound customer enquiries and subscription management requests via email and telephone.
* Proactively identify patterns or trends within the department, allowing us to continually improve our processes and the service we provide to our customers.
* Continually learn and develop knowledge around our treatments and service offerings to better serve our customers.
* Participate in regular training and development sessions to enhance your skills and knowledge.
* Collaborate with the customer experience team to achieve shared goals and objectives.
* Perform other tasks as required to support the smooth operation of the customer experience department.
**Experience Required**
* 3+ years of experience in a customer-facing role, preferably in e-commerce.
* Experience working in a remote environment.
* Strong computer literacy, written and verbal skills.
* Experience with CRM systems such as Freshdesk, Zendesk, or similar.
* Experience with a variety of customer contact methods, including email, telephone, live chat.
* Excellent time management and organizational skills.
* Customer-centric, enthusiastic, and willing to get stuck into other tasks that may be required.
* Ability to work independently with minimal supervision.
* Bonus points for having your own cat or dog!
**What We Offer**
* Competitive salary package, commensurate with experience.
* Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care.
* 20 days holiday and all the usual UK public and bank holidays (pro rata) PLUS your birthday off.
* Free arenaflex subscription for your pet.
* Fully remote working environment, with a team spanning across the UK.
* A laptop, plus all other home-office equipment and tools needed for the role will be provided.
* £1000 personal learning and development budget, per annum.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
**Shift Pattern**
* Monday to Thursday/Friday.
* 16-20 hours per week from 10 am-2 pm daily.
**Salary**
* £25,000.00 per year (FTE, pro rata to hours worked).
**Benefits**
* Additional leave.
* Company pension.
* Work from home.
**Schedule**
* Monday to Friday.
**Work Location**
* Remote.
**Application Deadline**
* 27/09/2024.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional pet care, we want to hear from you! Please submit your application, including your CV and a cover letter, along with a short reply to each of the questions below:
* What do you find interesting about the pet industry?
* Which subscription business have you had the best experience with and why?
* Please outline a recent negative customer service experience with a company or a situation you feel a company could have improved.
Don't miss this opportunity to join our dynamic team and make a real difference in the lives of pets and their owners. Apply now and become a part of the arenaflex family!