At arenaflex, we're a rapidly growing marketing agency and e-commerce company that thrives on innovation and customer satisfaction. We're seeking a highly skilled and dedicated Customer Support Specialist for voice and chat to join our dynamic team. As a key member of our customer support team, you'll play a vital role in ensuring that our customers receive exceptional service and support.
**About arenaflex**
arenaflex is a forward-thinking company that's passionate about delivering top-notch products and services to our customers. We're committed to fostering a culture of innovation, collaboration, and continuous learning. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that exceed expectations.
**Responsibilities**
As a Customer Support Specialist for voice and chat, you'll be responsible for:
* Responding to inquiries and complaints from customers via voice calls and/or chat in a prompt, courteous, and professional manner
* Troubleshooting technical issues and escalating complex problems to the appropriate department
* Maintaining accurate records of all client interactions and transactions
* Collaborating with the customer support team to ensure timely and efficient issue resolution
* Identifying opportunities to improve the customer experience and communicating these to the team
* Providing exceptional customer service that meets arenaflex's high standards
**Requirements**
To be successful in this role, you'll need:
* Native Speaker level proficiency in Filipino and English
* Bachelor's degree in a related field (e.g. business, marketing, communication)
* 2+ years of experience in a customer support role
* Excellent communication skills, both written and verbal
* Ability to work under pressure in a fast-paced environment
* Strong problem-solving skills and attention to detail
* Experience using customer support software (e.g. Gorgias, etc.)
**What We Offer**
As a valued member of our team, you'll enjoy:
* A competitive salary
* Independent Contractor Agreement
* Quarterly Performance Bonus
* Monthly Performance Bonus
* Health Insurance Reimbursement
* WFH Upgrade Allowance
* 15 Days Paid Time-Off
* 6 Company-Wide Holidays
* 6 Country Holidays
* 100% Fully Remote work arrangement
* Flexible working hours (9 AM - 5 PM CST)
**Why Join arenaflex?**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. If you're a customer-centric professional who's passionate about delivering top-notch service, we want to hear from you!
**Ready to Apply?**
If you're a motivated and customer-focused individual who's looking for a new challenge, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join arenaflex's dynamic team and contribute to our mission of delivering exceptional customer experiences.
Apply Now
**Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.