At arenaflex, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.
**About arenaflex**
arenaflex is a leading health insurance provider in Nebraska, committed to delivering exceptional customer experiences and innovative solutions to meet the evolving needs of our members. With over 80 years of experience behind us, we're at the forefront of the health care industry, helping Nebraskans in moments of joy, times of hardship, and the steps in between. Our goal is to add more good, healthy years to people's lives by supporting our customers and the Nebraska community at large.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Nebraska. As a key member of our customer service team, you'll be responsible for handling incoming phone calls and being the primary customer interface for inquiries. You'll inform and educate our members, serve as their advocate, and build trust in our abilities. By utilizing established best practices, attending ongoing training, and leveraging resources and tools, you'll be the expert who helps navigate the challenging world of insurance.
**Key Responsibilities**
- Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to provide exceptional customer service and resolve issues efficiently.
- Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
- Elevates sensitive customer requests when necessary, ensuring timely and effective resolution.
- Complies with State and Federal regulations and mandates, which are continually changing, and takes initiative to stay current on policies and procedures required to support the customer and ensure compliance.
- Remains current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability.
**Essential Qualifications**
- High School Diploma or Equivalent
- Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
- Availability for training 9-12 weeks in length
**Preferred Qualifications**
- Basic medical/dental terminology and contract interpretation is a plus
- Experience working in a dynamic environment with changing regulations and policies
**Skills and Competencies**
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in using computer systems and software applications
- Strong customer service skills with a focus on member satisfaction
- Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow personally and professionally. We offer a range of training and development opportunities, including:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members and the Nebraska community.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for professional growth and development
- A supportive and collaborative work environment
**How to Apply**
If you're passionate about helping people along their health journeys and want to make a difference in the lives of our members and the Nebraska community, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
**Note:** Candidates applying to this position must reside within the state of Nebraska or the immediate Omaha metro area at the time of application. Customer Services hires for classes, and we anticipate class start dates in Early 2025. Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and will review your application when we begin officially hiring for our next start date.