At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative II, you'll play a vital role in providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. If you're passionate about delivering top-notch customer service, have a knack for building strong relationships, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower individuals and communities to thrive. Our team is dedicated to making a positive impact through our work, and we're committed to fostering a culture of inclusivity, respect, and collaboration. As a hybrid remote employee, you'll enjoy the flexibility to work from home two days a week and in our Fort Edward, NY office three days a week. With future plans to transition to a full-time, in-office schedule, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
**What We Offer**
At arenaflex, we believe in recognizing and rewarding our employees' hard work and dedication. As a Customer Service Representative II, you'll enjoy:
* Starting pay: $18.00/hour
* Work/Life Balance Support - Flexibility tailored to your needs!
* Competitive Compensation - Bonuses based on performance included!
* Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
* Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
* Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
* Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
* Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
* Tuition Reimbursement - Invest in your ongoing education and development.
* Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
* Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
**Key Responsibilities**
As a Customer Service Representative II, you'll be responsible for:
* Engaging in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
* Delivering individual and group outreach presentations to recipients and community members.
* Educating recipients about program offerings and enrollment options.
* Introducing managed care choices to recipients and aiding in navigating health care and dental plans.
* Cultivating positive relationships with county staff, state agencies, community groups, and recipients.
* Inputting data directly into specified internal automated systems following project policies.
* Developing and sustaining familiarity with the community, actively participating in local events, health fairs, and related activities as required.
* Supporting fellow team members in managing and completing daily tasks.
* Conducting face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
* Assisting clients with the enrollment/transfer/disenrollment process
* Interfacing and maintaining professional and positive relationships with HRA/LDSS county staff and clients
* Conducting appointments to assist CYES Program eligible consumers complete their Medicaid application.
* Assisting Call Center Operations and other departments as determined by project management to meet business needs
* Regular member of a processing unit within the Outreach department:
+ EEU
+ Data Entry
+ Manual Notices
* Conducting shadowing / training activities with new hires
* Working in assigned special projects
* Maintaining Certified Application Counselor CAC active certification
* Conducting Certified Application Counselor (CAC) tasks in select counties
* Maintaining updated knowledge of the New York Medicaid Choice Project
* Meeting all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
* Performing other duties as assigned by Management
**Minimum Requirements**
* High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
* Prior work experience in customer service, data entry, and/or data processing
* Experience working with MS office applications (Excel, PowerPoint, and Word)
**Preferred Requirements**
* Some college or college degree
* Experience with New York Medicaid
* 2+ years of experience in customer service or related position
* Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
* Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
**Home Office Requirements**
* arenaflex provides company-issued computer equipment
* Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
* Private and secure workspace
**EEO Statement**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
**Pay Transparency**
arenaflex compensation is based on various factors, including job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of arenaflex's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, arenaflex provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. arenaflex will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
**Apply Now!**
If you're ready to take your career to the next level and join a dynamic team that's passionate about delivering exceptional customer experiences,