Experienced Call Center Representative for Data Entry and Customer Service – arenaflex Remote Job Opportunity

Introduction to arenaflex

arenaflex is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As an integrated healthcare leader, arenaflex aims to create more joyful lives through better health. With a strong presence in the US retail pharmacy and healthcare sectors, arenaflex operates almost 9,000 retail stores across America, Puerto Rico, and the US Virgin Islands, serving nearly 10 million customers every day. arenaflex pharmacists play a vital role in the US healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

Job Overview

We are seeking an experienced Call Center Representative to join our team at arenaflex. As a Call Center Representative, you will be responsible for performing information verification and patient enrollment, handling high-volume customer requests, and utilizing pharmacy systems to retrieve patient and medication information. You will work under direct supervision and perform duties in accordance with arenaflex policies and procedures. This is a full-time remote job opportunity with a competitive salary range of $25-$35 per hour.

Key Responsibilities

• Utilize arenaflex's prescription data entry methodology and rules to process new patient enrollments by entering information into a suitable system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to payers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print documents, and access information online).
• Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board of Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Call Center Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be required to obtain a valid pharmacist license or certification within the first 90 days of employment and maintain an active professional license or certification. We offer a range of training and development programs to help you achieve your career goals and advance in your career.

Work Environment and Company Culture

arenaflex is an equal opportunity employer, including disabled/veterans. We are committed to creating a diverse and inclusive work environment that values and respects all employees. Our company culture is built on a foundation of integrity, respect, and teamwork. We believe in fostering a positive and supportive work environment that encourages collaboration, innovation, and creativity. As a remote employee, you will be part of a virtual team that is connected and engaged, with regular opportunities for communication and collaboration.

Compensation, Perks, and Benefits

We offer a competitive salary range of $25-$35 per hour, as well as a range of benefits and perks, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and growth, as well as a supportive and inclusive work environment.

Conclusion

If you are a motivated and customer-focused individual with experience in data entry and customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Call Center Representative, you will play a critical role in providing excellent customer service and supporting the delivery of high-quality healthcare services to our patients. Apply now to take the first step in your career with arenaflex!

Apply Now