The Minka Group is a leader in the decorative lighting and fan industries, known for its quality and workmanship. They are seeking a Customer Service Representative – Order Entry to focus on accurate order entry and provide email/ticket-based customer support while maintaining professionalism and attention to detail.
Responsibilities
- Order Entry
- Enter customer orders accurately and in a timely manner
- Validate pricing, product selection, shipping details, and required dates
- Identify and correct order discrepancies prior to processing
- Customer Support (Email & Zendesk)
- Respond to Zendesk tickets within 4 business hours
- Provide clear, professional written communication regarding order status, availability, and corrections
- Maintain ownership of assigned tickets through resolution
- Customer Interaction
- Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues
- Follow Minka policies, procedures, and service standards
- Demonstrate attention to detail, accountability, and professionalism
- Collaborate with Customer Service, Order Entry, and Sales Administration teams
- Support inbound sales opportunities when appropriate
Skills
- Entry-level role; prior Customer Service or Order Entry experience preferred
- Strong written communication skills
- Ability to manage multiple tasks and meet service level expectations
- High level of accuracy and attention to detail
- Working knowledge of Microsoft Office 365 (Outlook, Teams)
- Zendesk experience preferred but not required
Benefits
- Health
- Dental
- Vision
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Company Overview
- Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries. It was founded in 1953, and is headquartered in Newport News, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.ferguson.com/.
Company H1B Sponsorship
- Ferguson has a track record of offering H1B sponsorships, with 10 in 2025, 4 in 2024, 6 in 2023, 5 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.