Pendo.io is a growing company focused on improving society's experience with software through AI. They are seeking a motivated Account Executive to manage the full customer lifecycle for small-to-midsize businesses, including prospecting, acquisition, account management, and renewals.
Responsibilities
- Develop deep expertise and understanding of Pendo’s products
- Own the full sales cycle for net new prospects and current customers from discovery through close, leading expansion and renewal strategies within your book of business
- Building consistent weekly pipeline generation in collaboration with business development
- Manage a rolling forecast and consistently hit pipeline creation and bookings targets
- Lead value-based discovery to uncover customer challenges and align Pendo's platform as the solution
- Navigate free trials and proof of concept evaluations with prospects
- Build executive-level customer relationships while partnering internally to address technical needs and deliver value realization
- Create and execute account plans that drive net new, expansion opportunities and long-term growth
- Develop and deliver pricing proposals and negotiate contracts, managing billing questions and renewal transactions with precision
- Maintain timely and accurate records of activities in Salesforce and other tools in our sales tech stack
Skills
- Actively leverages AI-powered tools and automation in daily workflows to increase efficiency and impact
- Maintains a strong understanding of the rapidly evolving AI landscape and translates emerging capabilities into practical business advantage
- 1+ year of experience in B2B SaaS net new sales and account management with closing responsibilities
- Proven ability to manage a full sales cycle, including renewals and expansions
- Experience providing tailored technical product demonstrations to net new and existing customers
- Strong negotiation and contract management skills
- Demonstrated track record of consistent goal attainment
- Business acumen with an understanding of SaaS metrics and customer value drivers
- Competency with sales pipeline management and CRM tools, including Salesforce.com
- Excellent communication, organizational, and interpersonal skills
- Bachelor's degree or equivalent work experience
- Training in MEDDICC and/or Force Management methodologies
- Experience managing a territory of SMB and/or emerging market accounts
- High emotional intelligence (EQ) and ability to resolve conflict with empathy
- Ability to multitask and prioritize effectively in a fast-paced environment
- Desire to learn and grow within a team-based culture
- Self-motivated, proactive team player
- Excellent time and process management skills, ensuring nothing slips through the cracks
- Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape
Company Overview
- The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. It was founded in 2013, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 501-1000 employees. Its website is http://www.pendo.io.
Company H1B Sponsorship
- Pendo.io has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2023, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.