Insurance - Personal Lines Customer Service Representative
Job Description
Join an organization with a great mentor who is focused on building a great team!
We are looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.
Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Salary: $16.00 - $18.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Life Insurance
Retirement Plan
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
? Immediately greet all customers entering the office in a friendly and helpful manner.
? Process customer policy change requests.
? Take premium payments from customers.
? Follow up with customers to assure satisfaction, respond to queries, offer additional insurance protection, and solve or refer problems.
? Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
? Present and explain insurance policy options based upon prospective client needs and their personal goals.
? Provide customers with additional information about new products and services.
Requirements
? Personal lines P&C license
? Possess an upbeat, positive, and enthusiastic attitude.
? Proficiency to multi-task, follow-thru and follow-up.
? Strong communication skills, both oral and written.
? Great Customer Service Skills.
? Driven and goal-oriented individual.
? Ability to tactfully handle stressful and difficult situations.