Internal IT Specialist, Systems Integrations and Support

Job Details Job Location: Norman - Norman, OK Salary Range: Undisclosed Description Location: Norman / Oklahoma City metro preferred. Remote possible for the right candidate Type: Full time About XCEL & Integrity Assessment Group XCEL & Integrity Assessment Group are fast-growing NDT and maintenance and reliability companies known for innovative inspections and dependable service offerings. We support a largely remote workforce and multiple operating locations. Roles and responsibilities • Provide Tier 1 and Tier 2 support for a distributed team on Windows and macOS • Administer Google Workspace and Microsoft 365, including user lifecycle, groups, permissions, and security settings • Laptop management across the lifecycle: procurement, imaging, asset tracking, repairs, and replacements • User creation for employees and contractors with correct roles and access; clean offboarding and access removals • Software management: license inventory, deployments, updates, renewals, and compliance • Own SharePoint Online and Google Drive governance, site structure, permissions, and migrations • Build and maintain system integrations that reduce manual work using Apps Script, PowerShell, or no-code tools • Handle onboarding and offboarding, device provisioning, and standard images • Manage basic endpoint security, patching, and remote support tools • IT training: create one-page guides, host short training sessions and office hours • Maintain documentation and a searchable knowledge base • Track tickets, SLAs, and simple KPIs in the help desk system • Coordinate with vendors and escalate complex issues when needed Why XCEL & IAG • Real impact on a field-heavy, remote team that depends on reliable systems • Growth company with integrations that create meaningful projects in identity, data governance, and workflow automation • Modern stack across Google Workspace and Microsoft 365 with clear opportunities to standardize and improve • Cross-functional exposure with Operations, Finance, HR, and field leadership • Autonomy with support, clear priorities, and the tools to do the job right Qualifications Experience requirements • 3+ years in IT support or systems administration for a remote or hybrid team • Strong experience in Google Workspace Admin and Microsoft 365 Admin • Hands-on SharePoint Online administration and Google Shared Drives management • Demonstrated integrations work using Apps Script, PowerShell, Zapier, Make, or similar • Experience with laptop fleet management, user provisioning, and software license management • Working knowledge of identity, SSO, MFA, and basic networking • Clear communication, customer service mindset, and disciplined documentation Preferred experience • Background supporting service or industrial companies with field operations • Experience improving processes through automation and standard operating procedures Work arrangement and benefits • Oklahoma City metro preferred, with periodic time at Norman HQ as needed • Competitive compensation and benefits, modern equipment, and professional development support