**Customer Support Engineer I - Intern: Join the Frontline Heroes at blithequark**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a fintech pioneer revolutionizing the payments industry with innovative solutions and a commitment to excellence. As a Customer Support Engineer I - Intern, you'll be part of a dynamic team that's shaping the future of payments and making a real impact on people's lives. **About blithequark:** At blithequark, we're not just another fintech unicorn – we're a community of dreamers, makers, and tech enthusiasts united by a shared vision of creating a smarter, AI-driven future for payments. With millions of happy customers and a hunger for innovation, we're expanding our neural network – literally and metaphorically. Our team is passionate about building solutions that make a difference, and we're looking for like-minded individuals to join our journey. **The Role:** As a Customer Support Engineer I - Intern, you'll be the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. You'll be the first point of contact for customers, providing stellar support and solutions through chats, emails, and calls. Your analytical prowess and logical problem-solving skills will help you diagnose and resolve any customer issues, while your creativity and resourcefulness will enable you to provide alternative solutions that delight our customers and clients. **Key Responsibilities:** * Engage with customers through chats, emails, and calls, offering stellar support and solutions. * Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. * Provide alternative solutions, aiming to retain and delight our customers and clients. * Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn. * Automate processes and enhance engagement with technology using AI to optimize support and customer interactions. **What You'll Need to Succeed:** * Exceptional communication skills, adept in various interactions. * A keen desire to create outstanding customer experiences. * Analytical prowess and logical problem-solving skills. * A sense of ownership, treating each situation with responsibility and dedication. * Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. * Fluency in Portuguese. * Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. * Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. * Basic knowledge of SQL. **Nice To Have:** * Familiarity with programming languages, particularly Ruby || Python **What We Offer:** * A chance to grow and learn in a supportive, dynamic environment. * A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation. **Career Growth Opportunities and Learning Benefits:** At blithequark, we believe in investing in our people and helping them grow both personally and professionally. As a Customer Support Engineer I - Intern, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to work on diverse projects and take on new challenges. * Regular feedback and coaching to help you achieve your goals. * A collaborative and supportive team environment that encourages innovation and creativity. **Work Environment and Company Culture:** Our team is passionate about building a culture that's inclusive, diverse, and supportive. We believe in: * Empowering our employees to take ownership and make decisions. * Fostering a culture of continuous learning and improvement. * Encouraging collaboration and innovation. * Celebrating our successes and learning from our failures. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * A salary that reflects your skills and experience. * Opportunities for bonuses and performance-based rewards. * A comprehensive benefits package, including health insurance, retirement plans, and paid time off. * Access to cutting-edge technology and tools to help you succeed in your role. **How to Apply:** If you're a motivated and customer-focused individual who's passionate about delivering exceptional support and solutions, we want to hear from you! Apply now to join our team of frontline heroes at blithequark and be part of a journey that's shaping the future of payments. By applying for this position, your data will be processed as per blithequark's Privacy Policy, which you can read [here in Portuguese](https://drive.google.com/file/d/1dP7LPag4YbeM-BgiAw2H3yCvfLIVeJHY/view?usp=drive_link) and [here in English](https://drive.google.com/file/d/1It1RIt3MVGIMOoydCsrKh6cF6tSxVony/view?usp=drive_link). Don't miss this opportunity to join a dynamic team that's making a real impact on people's lives. Apply now to become a Customer Support Engineer I - Intern at blithequark and start your journey to a smarter, AI-driven future for payments!